You'll explore the essential components that make up a computer and master the lingo to talk about them like a pro. Along the way, you'll learn how to identify each part and gain troubleshooting skills to tackle any tech issues that come your way. By the end, you'll be dismantling a PC, rebuilding it piece by piece, and bringing it back to life.

This course builds on everything you’ve learned about hardware and takes you into the world of operating systems. You’ll uncover what an operating system truly is, explore the different types out there, and develop essential skills for troubleshooting errors. At course completion, you'll be able to install and configure operating systems with confidence.

This course dives into the realm of Networking Fundamentals. You’ll expand your technical skills and knowledge by exploring different network infrastructures and mastering the terms that network administrators use on a regular basis. You'll learn to identify key components of both wired and wireless networks, while tackling essential topics like TCP/IP, LAN/WAN technologies, and network devices. Upon course completion, you'll have the expertise to troubleshoot network issues.

In this course, you’ll explore mobile technologies and gain hands-on experience in configuring and securing Windows devices. You’ll also dive into data access and management, learning to navigate the challenges of enterprise mobility. Additionally, you’ll tackle modern workplace essentials like Bring Your Own Device (BYOD) policies, ensuring you’re ready to understand a mobile-first world.

Discover the foundations of cloud computing with this course! You'll learn how the cloud delivers on-demand access to computing resources through the internet, reducing the need for local servers or personal devices. Explore key concepts such as scalability, cost-effectiveness, flexibility, reliability, and security. By the end, you'll understand how cloud computing powers modern technology and gain the skills to apply these principles effectively.

Prerequisite 420-M47-HR

In this course, you’ll gain the knowledge and skills needed to install and configure various Windows Client desktops in a stand-alone model or within a Windows Server domain corporate environment. From customizing the most current Windows Client operating systems and apps to configuring both local and remote network connectivity and storage, you’ll master essential tasks. Along the way, you'll also learn to secure data, devices, and networks, as well as maintain, update, and recover Windows Client systems.

You’ll learn how to strategically plan and execute Windows Client deployments for large organizations, ensuring smooth and efficient rollouts. Once the installations are up and running, you’ll focus on managing them to provide secure identity and data access. Key technologies like Hyper-V, printing, storage and recovery will be covered during this course.

Prepare to put your Windows Client expertise to the ultimate test! This integrative project challenges you to apply everything you've learned from courses 420-T20-HR and 420-T21-HR. You'll complete a hands-on practical assessment, working through different configuration models. It's your chance to demonstrate independence, technical skills, and problem-solving abilities, as you work solo to tackle this assessment.

This course will help you develop the skills and knowledge needed to implement a robust Windows Server Infrastructure within an existing enterprise setup, using the most current Windows Server operating systems. Get hands-on experience with mastering essential services like Active Directory and networking, managing AD Domain Services Objects, and automating AD administration. You’ll also tackle implementing local storage, file and print services, as well as Group Policy.

You will gain the skills and expertise needed to confidently manage a Windows Server Infrastructure in an enterprise environment. A heavy focus for this course will be DNS and name resolution to explain how devices find each other on the corporate network as well as the Internet. Along the way, you will also be introduced to VPN networks, concepts of routing and network access policies.

You'll refine your skills and knowledge to effectively administer a Windows Server Infrastructure in enterprise environments. This course focuses on mastering real-world advanced configuration tasks, equipping you to deploy, manage, and maintain robust server infrastructures. You'll dive into critical topics like fault tolerance, advanced network and file services, network load balancing, failover clustering, and disaster recovery. You will also, expand on your Active Directory knowledge by creating multiple domains, forests and sites.

This integrative project challenges you to apply the skills and knowledge you've gained from courses 420-U30-HR, 420-U31-HR, and 420-U32-HR. You'll tackle a hands-on practical assessment, working through various configuration modes to prove your knowledge. Independence is key here—you'll take charge of your learning and problem-solving while using the Internet as a helpful resource throughout most of the project.

Dive into critical technologies like automated operating system installations while continuing to build your knowledge around DHCP, DNS and Active Directory. Throughout this course you will learn about upgrading servers and server migration. This course is all about tackling complex enterprise design scenarios.

You’ll learn to plan an administrative group model strategy that keeps your teams organized and efficient, while creating infrastructures with high availability to ensure everything runs smoothly—even in the face of chaos. Examine disaster recovery techniques that will protect against outages and loss. Plus, the introduction of web services to help build dynamic, connected systems that bring your IT solutions together. Resilient, secure, and high-performing IT environments is the is the name of the game here.

In this course, you will gain the expertise needed to plan, deploy, manage, secure, and support Microsoft Exchange Server like a pro. Learn how to configure Exchange Server, monitor its performance, and troubleshoot issues to keep it running smoothly. Along the way, you’ll explore best practices, guidelines, and strategies for optimizing performance and minimizing errors or security risks.

In this culminating course, you'll apply the technical skills gained throughout the program to plan, design, and implement a Microsoft Windows network. This final project requires you to strategically bring together servers, clients, and tools to create a fully functional and secure network. It’s your opportunity to demonstrate your knowledge of complex concepts and practical solutions, resulting in a network ready to perform and stand out.

You'll develop the skills needed to thrive in team environments, learning the various roles that contribute to success in production and client-focused settings. Gain self-management techniques to ensure your contributions strengthen team dynamics. This course also emphasizes client/user interaction, equipping IT support professionals with the tools to address needs with positivity, professionalism, and effective problem-solving.