Program description

This comprehensive 1-year (1,200 hour) program is your gateway to an exciting career as a Systems Administrator or Network Specialist.

Designed for all skill levels, this program equips you with the foundational expertise to troubleshoot and provide front-line IT support. You'll build on these skills by learning how to deploy and manage clients on complex networks with confidence. As you progress, you dive deeper into the critical areas of server administration, analysis, and security, with a focus on Microsoft servers.

Graduates of this program have successfully started careers as a Network Administrator, IT Support Technicians, Enterprise Administrator, Technical Support Specialist, and more. Your future in IT starts here!

Dates and deadlines

  • Admission opens: May 1, 2025
  • Admissions deadline: August 8, 2025
  • Program starts: September 2, 2025

*The College reserves the right not to offer a program due to insufficient registrations.

Information sessions

Attend an online information session to hear more about the program, admission and certification requirements. 

  • Tuesday May 20, 2025 from 1:00 – 2:00
  • Wednesday June 11, 2025 from 1:00 – 2:00
  • Tuesday June 29, 2025 from 1:00 – 2:00

Sign up for an information session

Location

Microsoft Network & Security Administrator is offered at our main campus in Gatineau. 

Admission criteria

How to apply

To apply for admission:

  • Complete the online application on SRAM. Click onto the Continuing Education application portal.
  • Select CÉGEP Heritage College and the program of your choice along with the corresponding SRAM program number.
  • If applicable, submit all required documents by uploading them to your SRAM application account. You must also pay the non-refundable application fee to SRAMThe documents and payment must be submitted by the deadline.

General admission requirements:

You are eligible to register in a program if you are a:

  • Canadian Citizen or
  • Permanent Resident or
  • Holder of a valid Student Visa

And you can provide proof of previous studies deemed acceptable by the College, for example:

  • A Quebec Secondary V Diploma or a Diploma of Secondary Studies or equivalent scholarity or
  • A College Diploma or a University Degree or
  • An “Évaluation comparative des études effectuées hors du Québec” or
  • Partial high school studies, coupled with a recommendation from a current or former employer that you would benefit from pursuing your education at the post-secondary level as well as a curriculum vitae.

And you meet one of the following three conditions:

  • You have not been a full-time student for at least two consecutive terms or one school year within the last 12 months.
  • You are part of an agreement between the College and an employer, or you are sponsored within the terms of a government program (for example: CSST, Emploi-Québec).
  • You have completed at least one year of post-secondary studies spread over a period of one year or more.

And if you do not have a certificate of eligibility to study in English or exemption,you meet the following French language criteria at the time of admission. Please review the Frequently Asked Questions related to Law 14 and our Attestation of College Studies (ACS) Programs

Level 7 in oral French

Level 4 in written French

You must also demonstrate sufficient proficiency in English. Language evaluations may be required based on previous studies.

Program specific requirements

  • You must be in process of successfully completed, or have completed: CST5 or TS4 or equivalent*

*Please consult Quebec Applicants for details of the ministerial course key.

Sample course grid

Code
Credit
Weight
# of hours
  • 420-M45-HR
    Hardware Essentials

    You'll explore the essential components that make up a computer and master the lingo to talk about them like a pro. Along the way, you'll learn how to identify each part and gain troubleshooting skills to tackle any tech issues that come your way. By the end, you'll be dismantling a PC, rebuilding it piece by piece, and bringing it back to life.

    2 1/3
    4-1-2
    75
    420-M45-HR
    2 1/3
    4-1-2
    75
  • 420-M46-HR
    Operating Systems Essentials

    This course builds on everything you’ve learned about hardware and takes you into the world of operating systems. You’ll uncover what an operating system truly is, explore the different types out there, and develop essential skills for troubleshooting errors. At course completion, you'll be able to install and configure operating systems with confidence.

    2
    3-1-2
    60
    420-M46-HR
    2
    3-1-2
    60
  • 420-M47-HR
    Networking Fundamentals

    This course dives into the realm of Networking Fundamentals. You’ll expand your technical skills and knowledge by exploring different network infrastructures and mastering the terms that network administrators use on a regular basis. You'll learn to identify key components of both wired and wireless networks, while tackling essential topics like TCP/IP, LAN/WAN technologies, and network devices. Upon course completion, you'll have the expertise to troubleshoot network issues.

    2
    3-1-2
    60
    420-M47-HR
    2
    3-1-2
    60
  • 420-M48-HR
    Mobility and Devices Fundamentals

    In this course, you’ll explore mobile technologies and gain hands-on experience in configuring and securing Windows devices. You’ll also dive into data access and management, learning to navigate the challenges of enterprise mobility. Additionally, you’ll tackle modern workplace essentials like Bring Your Own Device (BYOD) policies, ensuring you’re ready to understand a mobile-first world.

    1 1/3
    2-1-1
    45
    420-M48-HR
    1 1/3
    2-1-1
    45
  • 420-M49-HR
    Cloud Fundamentals

    Discover the foundations of cloud computing with this course! You'll learn how the cloud delivers on-demand access to computing resources through the internet, reducing the need for local servers or personal devices. Explore key concepts such as scalability, cost-effectiveness, flexibility, reliability, and security. By the end, you'll understand how cloud computing powers modern technology and gain the skills to apply these principles effectively.

    1 1/3
    2-1-1
    45
    420-M49-HR
    1 1/3
    2-1-1
    45
  • 420-T20-HR
    Installing and Configuring Windows Client

    In this course, you’ll gain the knowledge and skills needed to install and configure various Windows Client desktops in a stand-alone model or within a Windows Server domain corporate environment. From customizing the most current Windows Client operating systems and apps to configuring both local and remote network connectivity and storage, you’ll master essential tasks. Along the way, you'll also learn to secure data, devices, and networks, as well as maintain, update, and recover Windows Client systems.

    2 1/3
    4-1-2
    75
    420-T20-HR
    2 1/3
    4-1-2
    75
  • 420-T21-HR
    Deploying and Managing Windows Client

    You’ll learn how to strategically plan and execute Windows Client deployments for large organizations, ensuring smooth and efficient rollouts. Once the installations are up and running, you’ll focus on managing them to provide secure identity and data access. Key technologies like Hyper-V, printing, storage and recovery will be covered during this course.

    2 1/3
    4-1-2
    75
    420-T21-HR
    2 1/3
    4-1-2
    75
  • 420-T22-HR
    Windows Client - Integrative Project

    Prepare to put your Windows Client expertise to the ultimate test! This integrative project challenges you to apply everything you've learned from courses 420-T20-HR and 420-T21-HR. You'll complete a hands-on practical assessment, working through different configuration models. It's your chance to demonstrate independence, technical skills, and problem-solving abilities, as you work solo to tackle this assessment.

    1 1/3
    0-3-1
    45
    420-T22-HR
    1 1/3
    0-3-1
    45
  • 420-U30-HR
    Installing and Configuring Windows Server

    This course will help you develop the skills and knowledge needed to implement a robust Windows Server Infrastructure within an existing enterprise setup, using the most current Windows Server operating systems. Get hands-on experience with mastering essential services like Active Directory and networking, managing AD Domain Services Objects, and automating AD administration. You’ll also tackle implementing local storage, file and print services, as well as Group Policy.

    2 1/3
    3-2-2
    75
    420-U30-HR
    2 1/3
    3-2-2
    75
  • 420-U31-HR
    Administering Windows Server

    You will gain the skills and expertise needed to confidently manage a Windows Server Infrastructure in an enterprise environment. A heavy focus for this course will be DNS and name resolution to explain how devices find each other on the corporate network as well as the Internet. Along the way, you will also be introduced to VPN networks, concepts of routing and network access policies.

    2 1/3
    3-2-2
    75
    420-U31-HR
    2 1/3
    3-2-2
    75
  • 420-U32-HR
    Configuring Advanced Windows Server Services

    You'll refine your skills and knowledge to effectively administer a Windows Server Infrastructure in enterprise environments. This course focuses on mastering real-world advanced configuration tasks, equipping you to deploy, manage, and maintain robust server infrastructures. You'll dive into critical topics like fault tolerance, advanced network and file services, network load balancing, failover clustering, and disaster recovery. You will also, expand on your Active Directory knowledge by creating multiple domains, forests and sites.

    2 1/3
    3-2-2
    75
    420-U32-HR
    2 1/3
    3-2-2
    75
  • 420-U33-HR
    Windows Server – Integrated Project

    This integrative project challenges you to apply the skills and knowledge you've gained from courses 420-U30-HR, 420-U31-HR, and 420-U32-HR. You'll tackle a hands-on practical assessment, working through various configuration modes to prove your knowledge. Independence is key here—you'll take charge of your learning and problem-solving while using the Internet as a helpful resource throughout most of the project.

    2
    0-5-1
    75
    420-U33-HR
    2
    0-5-1
    75
  • 420-U34-HR
    Designing and Implementing a Server Infrastructure

    Dive into critical technologies like automated operating system installations while continuing to build your knowledge around DHCP, DNS and Active Directory. Throughout this course you will learn about upgrading servers and server migration. This course is all about tackling complex enterprise design scenarios.

    2 1/3
    3-2-2
    75
    420-U34-HR
    2 1/3
    3-2-2
    75
  • 420-U35-HR
    Implementing an Advanced Server Infrastructure

    You’ll learn to plan an administrative group model strategy that keeps your teams organized and efficient, while creating infrastructures with high availability to ensure everything runs smoothly—even in the face of chaos. Examine disaster recovery techniques that will protect against outages and loss. Plus, the introduction of web services to help build dynamic, connected systems that bring your IT solutions together. Resilient, secure, and high-performing IT environments is the is the name of the game here.

    2 1/3
    3-2-2
    75
    420-U35-HR
    2 1/3
    3-2-2
    75
  • 420-U36-HR
    Core Solutions for Exchange

    In this course, you will gain the expertise needed to plan, deploy, manage, secure, and support Microsoft Exchange Server like a pro. Learn how to configure Exchange Server, monitor its performance, and troubleshoot issues to keep it running smoothly. Along the way, you’ll explore best practices, guidelines, and strategies for optimizing performance and minimizing errors or security risks.

    2 1/3
    3-2-2
    75
    420-U36-HR
    2 1/3
    3-2-2
    75
  • 420-Y10-HR
    Plan, Design and Implement a Microsoft Network

    In this culminating course, you'll apply the technical skills gained throughout the program to plan, design, and implement a Microsoft Windows network. This final project requires you to strategically bring together servers, clients, and tools to create a fully functional and secure network. It’s your opportunity to demonstrate your knowledge of complex concepts and practical solutions, resulting in a network ready to perform and stand out.

    4 1/3
    0-10-3
    150
    420-Y10-HR
    4 1/3
    0-10-3
    150
  • 350-L22-HR
    Teamwork and Professional Communications

    You'll develop the skills needed to thrive in team environments, learning the various roles that contribute to success in production and client-focused settings. Gain self-management techniques to ensure your contributions strengthen team dynamics. This course also emphasizes client/user interaction, equipping IT support professionals with the tools to address needs with positivity, professionalism, and effective problem-solving.

    1 2/3
    1-2-2
    350-L22-HR
    1 2/3
    1-2-2

Fees

Application fee

Application fee paid to SRAM.

Registration fees Fall 2025

The following registration fees are paid per semester by Quebec residents to the College:

Full-time registration fee*$20.00
Full-time special fees$105.00
Full-time common education fees$25.00
Computer user fee$40.00
Total for Quebec resident =$190.00

Fees are subject to Quebec residency status. Quebec Residency will be checked once students are admitted. For more information on documents required to demonstrate Quebec Residency status please contact the Registrar's Office.

*Non-refundable fee

Non-Quebec resident fee

Non-Quebec residents pay a fee of $1833.00 on top of the standard registration fee. Total registration costs for a non-Quebec resident are: $2023.00.

Approximate cost for textbooks

Typically use online resources available at no cost (subject to change)


Questions? Contact us

Continuing Education Department

B111

819-778-2270 ext. 1779

conted@cegep-heritage.qc.ca