Program description

If you are interested in becoming an Administrative or Executive Assistant, this program will prepare you for both the private and public sectors. Students develop the administrative and technical skills necessary to work in supervisory roles in a bilingual office environment.

Dates and deadlines

  • Admission opens: April 15, 2024
  • Admissions deadline: August 9, 2024
  • Program starts: September 3, 2024

*The College reserves the right not to offer a program due to insufficient registrations.

Information sessions

Attend an online information session to hear more about the program, admission and certification requirements. Information sessions will be held virtually on the first Wednesday of each month during the admission period.

  • Wednesday April 3, 2024 online 11:00 – 12:00
  • Wednesday May 1, 2024 online 11:00 – 12:00
  • Wednesday June 5, 2024 online 11:00 – 12:00
  • Wednesday July 3, 2024 online 11:00 – 12:00
  • Wednesday August 7, 2024 online 11:00 – 12:00

Sign up for an information session

Program Format

Bilingual Office Administration will be offered in an online synchronous format. Students are expected to attend scheduled live sessions remotely 5 hours a day, Monday to Friday, via MS Teams.

Equipment requirements:

  • Computer
  • High-speed internet access
  • Headset with microphone
  • Webcam

Admission criteria

How to apply

To apply for admission:

  • Complete the online application on SRAM. Click onto the Continuing Education application portal.
  • Select CÉGEP Heritage College and the program of your choice along with the corresponding SRAM program number.
  • If applicable, submit all required documents by uploading them to your SRAM application account. You must also pay the non-refundable application fee to SRAM.  The documents and payment must be submitted by the deadline.

General admission requirements:

You are eligible to register in a program if you are a:

  • Canadian Citizen or
  • Permanent Resident or
  • Holder of a valid Student Visa

And you can provide proof of previous studies deemed acceptable by the College, for example:

  • A Quebec Secondary V Diploma or a Diploma of Secondary Studies or equivalent scholarity or
  • A College Diploma or a University Degree or
  • An “Évaluation comparative des études effectuées hors du Québec” or
  • Partial high school studies, coupled with a recommendation from a current or former employer that you would benefit from pursuing your education at the post-secondary level as well as a curriculum vitae.

And you meet one of the following three conditions:

  • You have not been a full-time student for at least two consecutive terms or one school year within the last 12 months.
  • You are part of an agreement between the College and an employer, or you are sponsored within the terms of a government program (for example: CSST, Emploi-Québec).
  • You have completed at least one year of post-secondary studies spread over a period of one year or more.

You must demonstrate sufficient proficiency in English.

Language evaluations may be required based on previous studies. 

For the Bilingual office administration program, you must demonstrate that you possess sufficient proficiency in both English and French

French requirement for certification of an AEC/ACS program in English

Although not an admission requirement, there is a French Requirement for certification of an AEC program in English. Please review the Frequently Asked Questions related to Law 14 and our Attestation of College Studies (ACS) Programs

Sample course grid

Code
Credit
Weight
# of hours
  • 420-P11-HR
    Microsoft Office Skills I

    Students learn how to use the Microsoft Word application in an integrated approach within the business process. Students will produce a variety of business documents, using accepted business formats and careful proofreading.
     

    2
    2-2-2
    60
    420-P11-HR
    2
    2-2-2
    60
  • 420-P12-HR
    Microsoft Office Skills II

    This course expands students' knowledge of Microsoft Outlook and Word and introduces Microsoft Excel. Students will learn how to organize and customize Microsoft Outlook and use the advanced scheduling features of the program. Using Microsoft Word, students will create and format complex documents. Students will use Microsoft Excel to create spreadsheets, including text, formulas, and charts.
     

    2
    2-2-2
    60
    420-P12-HR
    2
    2-2-2
    60
  • 412-P11-HR
    Business Communications I

    This course introduces students to the business communication foundation, communication challenges and the writing process and internal communication (reading, writing and verbal).
     

    1 2/3
    2-1-2
    45
    412-P11-HR
    1 2/3
    2-1-2
    45
  • 412-P13-HR
    Business Communications II

    (Prerequisite: Business Communications I 412-P11-HR)
    This course continues with the knowledge, skills and abilities introduced in Business Communication and introduces the student to developing speaking skills, business writing including: preparing agendas, recording minutes and action; external communication (reading, writing and verbal).
     

    1 2/3
    2-1-2
    45
    412-P13-HR
    1 2/3
    2-1-2
    45
  • 602-L11-HR
    Français de bureau I

    Ce cours permet à l’apprenant d’acquérir des connaissances français langue seconde et vise à rendre l’apprenant capable de communiquer en français, dans un language de bureau avec une certaine aisance à l’oral et à l’écrit. L’apprenant devra appliquer les notions grammaticales de la communication en français courant.
    This course allows the student to acquire French second language skills. Its main objective is to enable the student to sustain short communication exchanges in written or oral forms in an office context. The student learns to use French grammar.
     

    2
    2-3-1
    75
    602-L11-HR
    2
    2-3-1
    75
  • 410-P12-HR
    Administration

    In this course students are introduced to the broad areas of administrative office management, selecting office employees, training office employees, supervising office employees, arranging for domestic and international learning about interpersonal skills such as: teamwork, leadership, group problem-solving/decision-making, resolving conflicts, motivating others and customer satisfaction skills.travel, meeting arrangements (agenda, minutes and action items) maintaining office and commercial records, and  budgeting and cost control.
     

    2
    2-2-2
    60
    410-P12-HR
    2
    2-2-2
    60
  • 420-M20-HR
    Computer Systems

    This course provides office professionals with the knowledge and skills required to manage systems in the Windows office environment. Topics include basic troubleshooting, understanding peripherals, standard office equipment and providing user support.  Adherence to company policies and practices is emphasized throughout the course.
     

    2 1/3
    2-2-3
    60
    420-M20-HR
    2 1/3
    2-2-3
    60
  • 412-L03-HR
    Orientation to the Workplace

    This course is designed to provide the office professional with the necessary skills to enter and grow into the workplace.  Emphasis is placed job search techniques, preparing a marketable resume, interviewing skills and the skills and techniques for entrance into their chosen career path and plans for career advancement.
     

    1 2/3
    2-1-2
    45
    412-L03-HR
    1 2/3
    2-1-2
    45
  • 603-P11-HR
    Report Writing

    This course serves to develop the skills required for office professionals to plan, write and edit formal and informal reports including formatting and proofreading.  Types of reports include: informational reports, justification and recommendation reports, progress reports, and summary reports.
     

    2
    2-2-2
    60
    603-P11-HR
    2
    2-2-2
    60
  • 420-P14-HR
    Microsoft Office Skills III
    420-P14-HR
    Microsoft Office Skills III
    2 2/3
    2-3-3
    75
    420-P14-HR
    2 2/3
    2-3-3
    75
  • 602-L12-HR
    Français de bureau II

    (Prerequisite: Français de bureau I 602-L11-HR)
     Un cours qui vise à développer la communication écrite et orale chez l’élève, en mettant l’accent sur les éléments essentiels de la compréhension et de l’expression écrite. L'accent sera mis sur la technique de composition et la production de textes de bureau et des affaires.
    The objective of this course is to develop oral and written communication skills by focusing on essential elements of speech and written form. Practical exercises will focus on written communication and text production. Topics include: a review of the past tense, a study of the imperfect tense, and oral and written practice of adjectives, direct object pronouns, and relative pronouns. Emphasis is placed on office and business vocabulary building.
     

    2
    2-2-2
    60
    602-L12-HR
    2
    2-2-2
    60
  • 602-L13-HR
    Français de bureau III

    (Prerequisite: Français de bureau II 602-L12-HR)
    Ce cours présente les éléments plus ciblés du français écrit et oral, utilisés au bureau et dans le milieu des affaires: Rédaction de divers types de lettre; Élaboration d’une procédure; Préparation et rédaction des documents relatifs à la réunion: avis de convocation; ordre du jour; compte-rendu; procès-verbal
    This course introduces focused elements of written and oral French as used in the office and business environments including, writing of various letters, preparation and writing of meeting related documents such as: notice of meeting; agenda; minutes, etc. 

    2
    2-2-2
    60
    602-L13-HR
    2
    2-2-2
    60
  • 410-P11-HR
    Management Skills

    This course provides students with an introduction to the first level of management and the functions and responsibilities of supervisors.  Students will examine the supervisory functions: planning, organizing, leading and controlling as well as motivating, disciplining and appraising employee performance.
     

    2
    2-2-2
    60
    410-P11-HR
    2
    2-2-2
    60
  • 410-P13-HR
    Interpersonal Communications

    The primary objective of this course is to teach students about the effects of individual and group behaviour on organizational processes and outcomes. Throughout the course an emphasis is placed on learning about interpersonal skills such as:  teamwork, leadership, group problem-solving/decision-making, resolving conflicts, motivating others and customer satisfaction skills.

    2
    2-2-2
    60
    410-P13-HR
    2
    2-2-2
    60
  • 410-P14-HR
    Integrated Project

    (Prerequisite: all courses in the program, except the Work Term course)
    Students undertake a series of projects based on scenarios in a simulated company and complete tasks associated with each activity demonstrating the accomplishment of the competencies of the program.  Tasks involve composing, editing and preparing documents in both official languages from verbal and written instructions.  Tasks may include (but not limited to): international and domestic travel arrangements and claim for reimbursement; budget preparation and monitoring; document reading and producing instructions to their team in both official languages; business proposals and planning a domestic-out of town meeting.  Supervising employees, arranging time and work schedules for team members. Emphasis is placed on accurate content, proofreading, time management, presentation of the projects, reading and interpreting instructions.
     

    2
    1-3-2
    60
    410-P14-HR
    2
    1-3-2
    60
  • 412-L06-HR
    Work Placement

    (Prerequisite: all courses in the program)
    This course introduces the student to the reality of the new work relationship during a 495-hour work placement in an organization outside the College.  The student will continue to learn and practice the new knowledge, skills and abilities acquired in the program at the host organization.

    11
    1-32-0
    495
    412-L06-HR
    11
    1-32-0
    495

Internship

In order to graduate, you will need to complete a 495-hour work placement.

As a Bilingual Office Administration student, you will become eligible to start a full-time placement once you have passed all theory courses in the program. Placements are credited and may or may not be paid.

The College facilitates your search for placement. The details of the process are addressed in the 'Orientation to the Workplace' course.

The College has ensured that the program is on the Government of Canada's validated Post-Secondary CO-OP/Internship program. This allows federal departments to hire students registered in these programs.

If you are an employer looking to hire a Bilingual Office Administration student, please contact us. 

Fees

Application fee

Application fee paid to SRAM.

Registration fees Fall 2024

The following registration fees are paid per semester by Quebec residents to The College:

Full-time registration fee*$20.00
Full-time special fees$95.00
Full-time common education fees$25.00
Computer user fee$20.00
Total for Quebec resident =$160.00

Fees are subject to Quebec residency status. Quebec Residency will be checked once students are admitted. For more information on documents required to demonstrate Quebec Residency status please contact the Registrar's Office.

*Non-refundable fee

Non-Quebec resident fee

Non-Quebec residents pay a fee of $1833.00 on top of the standard registration fee. Total registration costs for a non-Quebec resident are: $1993.00.

Approximate cost for textbooks

$1,000.00


Questions? Contact us

Registrar's Office

B103

819-778-2270 ext. 1323

registrar@cegep-heritage.qc.ca