Program description

If you are interested in becoming an Administrative orExecutive Assistant, this program will prepare you for both the private and public sectors. Students develop the administrative and technical skills necessary to work in supervisory roles in a bilingual office environment.

Dates and deadlines

  • Admission application available: 16 April 2021
  • Application deadline: 8 August 2021
  • Start date: 23 August 2021

*The College reserves the right not to offer a program when there is insufficient number of registrations or a lack of funding.

Location

Bilingual Office Administration is offered at our main campus in Gatineau. 

How to apply

To apply for admission:

  • Complete the online application on SRAM. Click onto the Continuing Education application portal.
  • Select Cégep Heritage College and the program of your choice along with the corresponding SRAM program number.
  • If applicable, submit all required documents by mailing them to the College or uploading them to your SRAM application account. You must also pay the $30.00 non-refundable application fee online. The documents and payment must be submitted by the deadline.

Apply Now

Eligibility

Applicants who have received instruction considered sufficient by the College may be admitted to the Bilingual Office Administration program if they also:  

  1. meet one of the following conditions:
    • have interrupted their full-time studies or pursued full-time post-secondary studies for at least 2 consecutive semesters or 1 school year
    • are covered by an agreement between the College and an employer or who benefits from a government program of studies
    • have interrupted full-time studies during at least 1 semester and pursued full-time post-secondary studies during at least 1 additional semester
    • hold a Québec Secondary School Vocational Diploma 
  2. and demonstrate that they possess sufficient proficiency in both the English and French language

Sample course grid

Code
Credit
Weight
# of hours
  • 420-P11-HR
    Microsoft Office Skills I

    Students learn how to use the Microsoft Word application in an integrated approach within the business process. Students will produce a variety of business documents, using accepted business formats and careful proofreading.
     

    2
    2-2-2
    60
    420-P11-HR
    2
    2-2-2
    60
  • 420-P12-HR
    Microsoft Office Skills II

    This course expands students' knowledge of Microsoft Outlook and Word and introduces Microsoft Excel. Students will learn how to organize and customize Microsoft Outlook and use the advanced scheduling features of the program. Using Microsoft Word, students will create and format complex documents. Students will use Microsoft Excel to create spreadsheets, including text, formulas, and charts.
     

    2
    2-2-2
    60
    420-P12-HR
    2
    2-2-2
    60
  • 412-P11-HR
    Business Communications I

    This course introduces students to the business communication foundation, communication challenges and the writing process and internal communication (reading, writing and verbal).
     

    1 2/3
    2-1-2
    45
    412-P11-HR
    1 2/3
    2-1-2
    45
  • 412-P13-HR
    Business Communications II

    (Prerequisite: Business Communications I 412-P11-HR)
    This course continues with the knowledge, skills and abilities introduced in Business Communication and introduces the student to developing speaking skills, business writing including: preparing agendas, recording minutes and action; external communication (reading, writing and verbal).
     

    1 2/3
    2-1-2
    45
    412-P13-HR
    1 2/3
    2-1-2
    45
  • 602-L11-HR
    Français de bureau I

    Ce cours permet à l’apprenant d’acquérir des connaissances français langue seconde et vise à rendre l’apprenant capable de communiquer en français, dans un language de bureau avec une certaine aisance à l’oral et à l’écrit. L’apprenant devra appliquer les notions grammaticales de la communication en français courant.
    This course allows the student to acquire French second language skills. Its main objective is to enable the student to sustain short communication exchanges in written or oral forms in an office context. The student learns to use French grammar.
     

    2
    2-3-1
    75
    602-L11-HR
    2
    2-3-1
    75
  • 410-P12-HR
    Administration

    In this course students are introduced to the broad areas of administrative office management, selecting office employees, training office employees, supervising office employees, arranging for domestic and international learning about interpersonal skills such as: teamwork, leadership, group problem-solving/decision-making, resolving conflicts, motivating others and customer satisfaction skills.travel, meeting arrangements (agenda, minutes and action items) maintaining office and commercial records, and  budgeting and cost control.
     

    2
    2-2-2
    60
    410-P12-HR
    2
    2-2-2
    60
  • 420-M20-HR
    Computer Systems

    This course provides office professionals with the knowledge and skills required to manage systems in the Windows office environment. Topics include basic troubleshooting, understanding peripherals, standard office equipment and providing user support.  Adherence to company policies and practices is emphasized throughout the course.
     

    2 1/3
    2-2-3
    60
    420-M20-HR
    2 1/3
    2-2-3
    60
  • 412-L03-HR
    Orientation to the Workplace

    This course is designed to provide the office professional with the necessary skills to enter and grow into the workplace.  Emphasis is placed job search techniques, preparing a marketable resume, interviewing skills and the skills and techniques for entrance into their chosen career path and plans for career advancement.
     

    1 2/3
    2-1-2
    45
    412-L03-HR
    1 2/3
    2-1-2
    45
  • 603-P11-HR
    Report Writing

    This course serves to develop the skills required for office professionals to plan, write and edit formal and informal reports including formatting and proofreading.  Types of reports include: informational reports, justification and recommendation reports, progress reports, and summary reports.
     

    2
    2-2-2
    60
    603-P11-HR
    2
    2-2-2
    60
  • 420-P14-HR
    Microsoft Office Skills III
    420-P14-HR
    Microsoft Office Skills III
    2 2/3
    2-3-3
    75
    420-P14-HR
    2 2/3
    2-3-3
    75
  • 602-L12-HR
    Français de bureau II

    (Prerequisite: Français de bureau I 602-L11-HR)
     Un cours qui vise à développer la communication écrite et orale chez l’élève, en mettant l’accent sur les éléments essentiels de la compréhension et de l’expression écrite. L'accent sera mis sur la technique de composition et la production de textes de bureau et des affaires.
    The objective of this course is to develop oral and written communication skills by focusing on essential elements of speech and written form. Practical exercises will focus on written communication and text production. Topics include: a review of the past tense, a study of the imperfect tense, and oral and written practice of adjectives, direct object pronouns, and relative pronouns. Emphasis is placed on office and business vocabulary building.
     

    2
    2-2-2
    60
    602-L12-HR
    2
    2-2-2
    60
  • 602-L13-HR
    Français de bureau III

    (Prerequisite: Français de bureau II 602-L12-HR)
    Ce cours présente les éléments plus ciblés du français écrit et oral, utilisés au bureau et dans le milieu des affaires: Rédaction de divers types de lettre; Élaboration d’une procédure; Préparation et rédaction des documents relatifs à la réunion: avis de convocation; ordre du jour; compte-rendu; procès-verbal
    This course introduces focused elements of written and oral French as used in the office and business environments including, writing of various letters, preparation and writing of meeting related documents such as: notice of meeting; agenda; minutes, etc. 

    2
    2-2-2
    60
    602-L13-HR
    2
    2-2-2
    60
  • 410-P11-HR
    Management Skills

    This course provides students with an introduction to the first level of management and the functions and responsibilities of supervisors.  Students will examine the supervisory functions: planning, organizing, leading and controlling as well as motivating, disciplining and appraising employee performance.
     

    2
    2-2-2
    60
    410-P11-HR
    2
    2-2-2
    60
  • 410-P13-HR
    Interpersonal Communications

    The primary objective of this course is to teach students about the effects of individual and group behaviour on organizational processes and outcomes. Throughout the course an emphasis is placed on learning about interpersonal skills such as:  teamwork, leadership, group problem-solving/decision-making, resolving conflicts, motivating others and customer satisfaction skills.

    2
    2-2-2
    60
    410-P13-HR
    2
    2-2-2
    60
  • 410-P14-HR
    Integrated Project

    (Prerequisite: all courses in the program, except the Work Term course)
    Students undertake a series of projects based on scenarios in a simulated company and complete tasks associated with each activity demonstrating the accomplishment of the competencies of the program.  Tasks involve composing, editing and preparing documents in both official languages from verbal and written instructions.  Tasks may include (but not limited to): international and domestic travel arrangements and claim for reimbursement; budget preparation and monitoring; document reading and producing instructions to their team in both official languages; business proposals and planning a domestic-out of town meeting.  Supervising employees, arranging time and work schedules for team members. Emphasis is placed on accurate content, proofreading, time management, presentation of the projects, reading and interpreting instructions.
     

    2
    1-3-2
    60
    410-P14-HR
    2
    1-3-2
    60
  • 412-L06-HR
    Work Placement

    (Prerequisite: all courses in the program)
    This course introduces the student to the reality of the new work relationship during a 495-hour work placement in an organization outside the College.  The student will continue to learn and practice the new knowledge, skills and abilities acquired in the program at the host organization.

    11
    1-32-0
    495
    412-L06-HR
    11
    1-32-0
    495

Internship

In order to graduate, you will need to complete a 495-hour work placement.

As a Bilingual Office Administration student, you will become eligible to start a full-time placement as of June 9, 2020, once you have passed all your courses. Placements are credited and may or may not be paid.

The College facilitates your search for placement. Each year, the details of the process are addressed in the 'Orientation to the Workplace' course.

The College has ensured that the program is on the Government of Canada's validated Post-Secondary CO-OP/Internship program. This allows federal departments to hire students registered in these programs.

If you are an employer looking to hire a Bilingual Office Administration student, please contact us. 

Fees

Application fee

A fee of $30.00 is paid to SRAM. This fee is non-refundable.

Registration fees

The following registration fees are paid per semester by Quebec residents to The College:

Full-time registration fee*$20.00
Full-time special fees$85.00
Full-time common education fees$25.00
Computer user fee$20.00
Foundation fee (optional)$5.00
Total for Quebec resident =$155.00

Fees are subject to Quebec residency status. Quebec Residency will be checked once students are admitted. For more information on documents required to demonstrate Quebec Residency status please contact Student Services.

*Non-refundable fee

Non-Quebec resident fee

Non-Quebec residents pay a fee of $1,572.00 on top of the standard registration fee. Total registration costs for a non-Quebec resident are: $1,727.00.

Approximate cost for textbooks

$1,000.00


Questions? Contact us