Hotels *

Exceed Guest Expectations
The Art of Upselling
Handling Complaints
Measure & Manage Complaints
Excellency at the Front Desk
Protocol
Effective Budgeting
Managing Complaints and Difficult Clients Guests
Telephone Sales Techniques
Principles and Management of Housekeeping
Improve Employee Performance
Cultural Diversity in the Workplace

* Onsite training avaialble at Auberge Heritage.

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